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  • To register for a Public Course, enroll online.
  • To register for Corporate Solutions, Private Consulting, and Speaking Engagements, send us an email or call (206) 510-5357.

Mailing Address
PO Box 142
Decatur, TX 76234

If you would like to interview Deborah or Melissa, please call (206) 510-5357.

Civility is Not Dead

For years, the future of civility in America appeared bleak. Countless news stories documented the death of civility in our country, citing dirty...
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Door Etiquette: Ladies First?

We have all stood awkwardly waiting for an elevator door to open and found ourselves negotiating who enters and exits first. Likewise, we have all...
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5 Questions to Ask Yourself Before Posting on Social Media

There are two truths about posting on social media: everything is public and everything is permanent. Everything. Perhaps there was a day when you...
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To Tip or Not to Tip?

I recently asked friends on social media for their thoughts on tipping. I was surprised by the number, diversity, and passion behind their...
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Kindness Pays: Boost Productivity Through Praise

If you were given a choice between a 10 percent raise or a kinder boss, which would you choose? According to an NBC News State of Kindness poll, 70...
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10 Ways to Avoid Disaster and Plan the Perfect Trip

Travel can expose us to different cultures, diverse styles of dress, beautiful sights, new and cherished relationships, and tantalizing foods! But...
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How to Maintain Your Cool When a Conversation Gets Hot

Conversation is challenging enough at times. When it gets heated, conversation can seem impossible. While some double-down and dig in, others back...
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Resolve to Audit Your Personal Brand

Visit a Starbucks anywhere in the world, and you will encounter a familiar experience: friendly, knowledgeable baristas who serve made to order cups...
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