Do you know who should return a dropped call?
The dreaded dropped call. You are in the middle of a story or are sharing important information and eventually realize that no one is listening. “Hello? Are you there?” Silence. You wonder how long you have been talking to yourself while you quickly call the other person back and are directed to voicemail. You hang up and receive a missed call notification. Ugh! Welcome to the most annoying game of phone tag.
Save time and frustration by following this simple rule: caller returns the call. The person who placed the call is the person who returns the call. Be aware that not everyone knows this rule; if your caller does not you call back in a couple of minutes, go ahead and return the call.
How do you want to be remembered? ™
Read more “Did You Know?” topics below.
Do you know which water glass is yours?
Have you ever sat down to a beautiful table and not known which water glass was yours? No one wants to experience that awkward moment when they accidentally drink their table mate’s water! Learn our foolproof trick to identify your drink in this tip!read more
Do you send a thank you note for a host gift? (and what is a host gift?)
We often take our invitations to social events for granted but being included on someone’s guest list is an honor. Hosting events is a lot of work (especially when no one RSVPs!). A host gift is a gracious way to thank your host for including you in their celebration. Do you know when to give a host gift? What to bring? And whether to send a thank you note when you receive a host gift? Learn how to handle host gifts in this tip!read more
Do you know who should initiate a handshake?
We have all encountered that awkward moment when we meet someone and wonder if we should shake hands and—if so—who should extend their hand first? A handshake is the only appropriate form of touch in business and is an influential way to convey feelings of competence, warmth, strength, and connection. In the West, initiating a handshake signals confidence and leadership. It conveys that you are direct and in control. But who should shake hands first? Learn who shakes first in this tip!read more
Do you know where to place your name tag?
According to Dale Carnegie, “A person’s name is, to that person, the sweetest and most important sound in any language.” Our names matter. Unfortunately, learning and remembering a person’s name does not come easily to most people. A name tag lets people see your name in print, which increases the likelihood that they remember it. Did you know that there is a proper place to wear your name tag? Learn where to place your name tag (and why!) in this tip!read more
Did you know that a third piece can boost your authority?
Outstanding presentations require thoughtful preparation including reliable content, compelling language, and powerful nonverbal skills. If you want to project authority, there is one other element you don’t want to overlook: a power piece. What is a power piece and how do you wear it? Learn more in this tip!read more
Do you know who should NOT drink during a toast?
A well-delivered toast can transform a simple meal into a memorable celebration and be the highlight of a wedding or special event. The modern toaster stands, delivers a brief, positive, heartfelt, and perhaps witty collection of words intended to honor the person being toasted. Everyone is asked to raise a glass in the recipient’s honor…and then what happens? Learn who should NOT drink during a toast—and what they should do instead— in this tip!read more
Did you know that it pays to be kind?
We have all heard the saying, “you’ll never regret being kind,” but do you believe it? Just one look at our social media feeds often begs the question, does being civil really pay off? We have the answer and it may surprise you. Learn the power of civility and take our Civility Awareness Quiz in this tip!read more
Do you know how to choose clothing that flatters your body?
Have you ever found yourself not being able to pinpoint why a certain top or pair of pants doesn’t look quite right? You love the color and style, but every time you put it on you don’t feel great. The right outfit has the power to fuel your confidence. Some people embrace all their curves and feel fabulous in everything, which is wonderful! Others feel more confident when their less loved features are not highlighted. If the latter is you, here is one tip to help you choose an outfit that flatters your body in a way you love!read more
Did you know that “Miss” and “Mrs.” should not be used in business?
Addressing men in business is clear: John Smith is formally addressed as Mr. Smith. But how should you address women in business? Women were traditionally addressed based on marital status. However, as society changed, so did etiquette! Learn how to address women in business today in this tip!read more
Do you know the Rule of Ten?
Your clothing is your instant messaging system; it is the first thing people notice and it communicates volumes before you have a chance to speak. How do you know if your outfit is boring, distracting, or brilliant? The Rule of Ten is the answer! Learn the Rule of Ten in this tip!read more
Do you know how to write a belated thank you note?
Did you forget to say thank you for a holiday gift? Thank you notes should ideally be sent within 48 hours, but it is never too late to say thank you! Expressing gratitude is a powerful opportunity to be remembered well. Learn how to write a belated thank you note in this tip!read more
Did you know that kids should not go first?
Many of us enjoy buffets with family around the holidays, and we often let kids go through the line first. Making hungry kids wait is not the most enjoyable task, but did you know that kids who can balance a plate and serve themselves should NOT go first through a buffet line? Learn who should go first in this tip!read more
Did you know that you do not always have to tip when asked?
The clerk at your favorite bakery, food truck, or coffee shop swipes your credit card and spins an electronic screen around that asks whether you want to tip. Do you select 15%, 20%, or 25% for being handed a pre-made sandwich? Or do you select “no tip” under the awkward gaze of the clerk? Learn how to respond to electronic tip requests in this tip!read more
Did you know that there is a way to handle food requirements at an event?
If you have a dietary issue, the standard etiquette was to let your host know at the point of R.S.V.P. After all, no one wants to call 911 due to an unknown, life-threatening reaction to nuts. However, as food awareness in the U.S. has expanded this rule has changed. Learn how to navigate your dietary needs when dining with others in this tip!read more
Did you know that personal space extends from 1.5 to 4 feet away?
If you have had someone intrude on your personal space, you know how hard it is to think about anything other than regaining your comfort zone. In fact, the maintenance of personal space appears to be a very basic survival mechanism. Learn why we respond so strongly to space invaders and how to effectively navigate personal space in this tip!read more
Did you know that both men and women should rise when others join the table?
Under traditional social etiquette rules, a man was expected to rise for a woman when she approached or left a table. Learn how this rule has changed and what you should do in this tip!read more
Did you know that airplane middle seats enjoy special rights?
What seat do you prefer when flying? Studies show that just over half of us opt for the window seat while the rest of us choose the aisle. Everyone’s last choice? The dreaded middle seat. No one enjoys being trapped in a tight space for hours between two strangers. The good news? Find out in this tip!read more
Did you know that there is a polite way to spit out food?
Everyone has faced that moment when you take a bite of food only to discover it contains something that you do not want to swallow. Once you have taken a bite, what do you do with pesky bones, pits, and meat gristle? Learn how to handle unwanted food in this tip.read more
Did you know that you should tip hotel housekeeping every day?
Travelers overwhelmingly forget to tip hotel housekeeping. In fact, 32% of hotel guests never tip these hardworking individuals who go about the overlooked work of cleaning our messes, scrubbing our toilets, making our beds, and tossing out our trash. Learn how much and how often to tip hotel housekeeping in this post.read more
Did you know that you do not have to answer every question you are asked?
“How much did that cost?” “Are you still single?” “How old are you?” “When do you plan to have children?” “Who did you vote for?” Handle cringeworthy questions like these with grace by following these three tips…read more
Did you know that there is a proper place to take a phone call?
Although phone booths have nearly disappeared from the landscape, the need to step away from others to take or place a call has not. Where should you take a phone call?…read more
Did you know that the rules for who should pay on a first date have changed?
Old dating etiquette required men to pick up the check on a first date because they were traditionally doing the inviting. Etiquette changes as society evolves…read more
Did you know that saying thank you can transform your career?
A survey of 2,007 people for the John Templeton Foundation revealed that 81% of respondents would work harder for a more grateful boss, and 93% agree that a grateful boss is more likely to succeed…read more
Did you know that everyone should RSVP, but only about 30% of people do?
RSVP comes from the French expression “répondez s’il vous plaît,” which means “please respond.” If you receive an invitation with RSVP on it…read more
Did you know that we touch our phones 2,617 times a day?
According to a study by the research firm dscout, a typical cellphone user touches their phone 2,617 times and spends 145 minutes on their phone every day.read more
Did you know that there are times to avoid shaking hands?
A handshake is the only socially acceptable form of touch in western business, and it conveys a lot about you, including your confidence and professionalism…read more
Did you know that you can wear white after Labor Day?
For over a century, Americans dutifully followed the no-white-after-Labor-Day rule. The origin of this rule is unclear. Some say that rich people used to only wear white…read more
Did you know that there is a proper time within which you should send a thank you note?
Thank you notes should be sent within 48 hours. Emails are nice, but nothing replaces a handwritten thank you note…read more
Did you know that there is a proper way to ride an escalator or moving sidewalk?
Here is how…read more